Privacy Policy

Effective October 17, 2026

Finch Book ("Finch," "we," "us") is a booking platform for independent professionals, operated by Lite Work Designs LLC. This policy explains what information we collect, why, and the choices you have. It applies to finchbook.com, the Finch Book mobile app, and the booking pages providers publish through Finch.

Information we collect

Account information. Name, email address, and password (stored by our authentication provider; we never see or store your password itself). Providers also give business details: business name, services, prices, hours, location, photos, and branding.
Booking information. When a client books, we collect the client's name, email, appointment details, and any notes they include, so the provider can deliver the service.
Free reading requests. If you ask a provider for a free reading, we collect your social name, venue, first name and any question you write, and the provider sees them. To help providers spot repeated requests, we keep a private record for that provider of when the same name and venue asked and the outcome, which the provider may use to decline future requests. We keep this record for six months after the latest request. Decline lists last until the provider removes them. We delete your question and first name sooner, and never share this record with other providers or use it for advertising.
Payment information. Payments are processed by Stripe or Square. Card numbers go directly to those processors. Finch never receives or stores full card details. We keep records of transactions (amounts, dates, status) to run the service.
Content you create. Photos, posts, reviews, replies, class listings, gift cards, and scheduled social posts.
Connected social accounts (optional). If a provider connects a Facebook Page or Instagram account to publish posts, we store the access credentials Meta issues and the content the provider schedules. We post only what the provider schedules: never anything else.
Technical basics. IP address, browser/device type, and similar logs needed to keep the service secure and working.

How we use it

To run bookings, payments, video sessions, classes, and the rest of the product.
To send transactional email (confirmations, reminders, receipts, review invitations).
To protect against fraud, abuse, and no-shows.
To provide customer support.
To improve the product. We do not sell your personal information to anyone.

Who we share it with

Only the service providers that make Finch work, and only what each needs: Stripe and Square (payments), Resend (email delivery), Vercel (hosting), Twilio (text reminders, where enabled), and Meta (only when a provider connects their own Facebook/Instagram account). Your account and your booking data are held on Finch's own servers. Providers see the booking details of their own clients. We disclose information if the law requires it.

SMS consent and mobile information. Mobile phone numbers and SMS opt-in consent information are never shared with, or sold to, third parties or affiliates for their own marketing or promotional purposes. Phone numbers are used only to deliver the transactional appointment text messages a client has expressly opted in to receive, and Twilio processes those messages solely as our delivery provider. Text-message consent is a standalone choice and is never a condition of using Finch.

Safety

We screen the text of public listings (profiles, services, classes, posts) for content that violates our Trust & Safety policy, and a person reviews every safety report we receive. Where the law requires it, or where we believe someone is in danger, we may preserve and disclose information to law enforcement, and we comply with mandatory-reporting obligations (including reports to NCMEC for child exploitation). One-to-one video appointments run live and are not recorded or monitored by Finch. Finch Live broadcasts are public events, and where recording is enabled for one, the recording is kept in private storage, is only reachable through a link that expires, and is deleted 365 days after the broadcast ends.

Retention & deletion

We keep information while your account is active and as required for legal and financial record-keeping. You can request deletion of your account and data at any time: see our data deletion instructions.

Photos and recordings have a fixed end date. A photo a client sends because a service, class, or Pay me for this offer asked for one (at checkout or added afterwards) is deleted from our storage, together with our record of it, 24 hours after the appointment or class ends. For a Pay me for this payment, that is 24 hours after the provider marks it done, and never more than 7 days after payment. If an appointment or class booking is cancelled (including by a refund that cancels it) or expires, or a payment is never completed, its photos are deleted 24 hours after that happens, even if the appointment date has not arrived; a refund that leaves the booking in place does not bring the deletion forward. A photo that is uploaded but never attached to a booking or payment is deleted 24 hours after upload. Photos are deleted on this schedule unless we're legally required to keep a photo longer, such as for a report to authorities or a preservation request. A recording of a Finch Live broadcast is deleted 365 days after the broadcast ends. When the booking, the broadcast, or the account a file belongs to is deleted, the file itself is removed too. Our deletion sweep runs every hour, so any of these can take up to an hour longer than stated.

Adding a photo after you book. If a service, class, or Pay me for this offer asks for photos and you didn't send them at checkout, you can add them later from your booking or payment page, until the appointment or class ends, or until it is cancelled or fully refunded if that happens first. For a Pay me for this payment, you can add them until the provider marks it done, or for 7 days after you paid, whichever comes first. A photo added this way is stored privately, only the provider you booked or paid can see it, and it is deleted on the same schedule as above.

Your choices

Edit your profile and business details anytime from your dashboard.
Disconnect Stripe, Square, or a connected social account anytime.
Ask us for a copy of your data, or ask us to correct or delete it.

Children

Finch is not directed to children under 13, and we do not knowingly collect their data.

Changes

If we make material changes to this policy we'll post the new version here and update the effective date.

Contact

Questions or requests: email info@finchbook.com or use the contact form.