Delete your data

You can have your Finch Book account and the personal data attached to it deleted at any time. Here's how.

Delete your account & data

Email info@finchbook.com from the address on your account with the subject "Delete my account," or send the same request through the contact form. We'll confirm and complete the deletion within 30 days.

Deletion removes your profile, photos, posts, and personal details. It also removes the files, not only the records pointing at them: any photo a client sent because one of your services, classes, or Pay me for this offers asked for one, and any recording of a Finch Live broadcast of yours, are deleted from storage as part of the same request. Transaction records we're legally required to keep (for tax and accounting) are retained in minimal form for the legally required period, then erased.

Connected Facebook or Instagram accounts

If you connected a Facebook Page or Instagram account for post publishing, disconnecting it in your dashboard immediately deletes the access credentials Meta issued to us. You can also remove Finch Book from your Facebook settings (Settings & privacy → Business integrations), which invalidates our access on Meta's side; any stored credentials are purged on our next sweep. Requesting account deletion (above) removes them as well.

Clients of a business that uses Finch

If you booked with a provider through Finch and want your booking history removed, email us at the address above. Note that your provider may keep their own records of your appointments outside Finch.

Photos you uploaded for a booking. If a service, class, or Pay me for this offer asked you for a photo, that photo is stored privately, is visible only to the provider you booked or paid, and is deleted on its own, along with our record of it: 24 hours after your appointment or class ends; for a Pay me for this payment, 24 hours after the provider marks it done and no later than 7 days after you paid; or 24 hours after an appointment or class booking is cancelled (including by a refund that cancels it) or expires. Photos are deleted on this schedule unless we're legally required to keep a photo longer, such as for a report to authorities or a preservation request. You do not have to wait for that. Ask us using the address above and we will remove the photo: the record straight away, and the file itself within a day.